Hi Julian,
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Sometime a Mac can't pickup the connection of a bluetooth keyboard or mouse is normal. Whatever your Mac is brand new or not.
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I will do the following if the brand new Mac can't pickup the bluetooth connection, but make sure the bluetooth keyboard and mouse is not yet paired with other computer, that means you have to un-pair the keyboard and mouse from your MacBook before you perform the follow step:
![Keyboards for mac mini Keyboards for mac mini](/uploads/1/1/9/6/119618677/879189756.jpg)
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- Switch off the Mac
- Switch off the Keyboard and Mouse which not yet paired with other computer, remove its battery, and re-install the battery after 10 seconds
- Switch on the Keyboard and Mouse first, make sure both devices have a green light flashes (the light flashed at intervals, like a pulse **..**..sorry my poor English), that means the devices is discoverable. Installing applications on mac for all users.
- Switch on the Mac asap if all the bluetooth keyboard and mouse is ready, and let the Mac pair both device (according the screen instruction)
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If the method still doesn't work, the worst case is: i'm afraid you have to connect wired keyboard and mouse to finish the Setup Assistant, and pair both bluetooth devices by Bluetooth Preferences. Once both bluetooth devices connected, disconnect wired keyboard and mouse.
May 15, 2011 7:07 PM Microsoft word for mac catalina.